FREE DELIVERY in NZ when you spend $40
FREE DELIVERY in NZ when you spend $40

Makeup Direct Customer Feedback


Just wanted to say a huge thanks to Laura for getting my order sorted, sent and delivered in 24 hours! You are a star! Make up arrived this morning - so excited. Wishing everyone a merry Xmas and great 2019!

Kirsty 21/12/2018

Hi there - not a query as such but just a big THANK YOU for the prompt delivery of my recent order, the beautiful presentation and the unexpected free gift. My day has been made :) Couldn't ask for better service - thank you!!

Ashleigh 02/07/2018

Hi there Just an email of many thanks for the incredible service you offer. I cannot believe how quickly my order arrived, beautifully presented and a free wrap as well..all finished off with a smiley face from Lottie. Good on you guys! Will definately be ordering again and recommending to others. Thanks again. :)

Amanda 31/01/2018

I received my makeup a few days ago and it was wrapped so cute and heaps of bubble wrap so it wouldn't get damaged!! and the eye glitter is such a cool colour. I will definitely be ordering again when the budget allows it. Thank you.

Jody 08/09/2017

My makeup arrived today all beautifully packaged and with a lovely gift inside. Thank you for your prompt and friendly attention. I am most impressed.

Dianne 14/07/2017

Thank you very much for delivery of my makeup order, i was very impressed with my dealings with makeup direct and would certainly recommend family and friends.

Sharon Antovski 09/06/2017

I was hesitant to purchase my skincare off line because you just never know...I ordered my Dr Lewinns products on the weekend...received today (I'm down south) beautifully packaged and there was a little goodie in the box for me too! Very impressed! Pricing was sharp...service awesome! Definitely will continue buying my products from here!!!

Jenna Matteschek 07/06/2017

Thank you so much, I received it this morning. Very lovely, thank you! :)

Kaisa Jurioja 30/05/2017

Hi there I had my eye lashes permed by Tayla and Claudia today. Please pass onto the girls that they did an amazing job! My lashes look amazing ! I'm one very happy customer indeed. Will definitely be back.

Liv 07/12/2016

Thank you Svetlana at Makeup Direct Darby Street!!
I love my make up remover cloth it's AMAZING you were right it removes all trace of make up even my benefit mascara that I have real trouble removing without using wipes then cleanser then toner to get rid of it all properly but this make up eraser does the job well. Thanks again for making me buy it. Have a great week!

Laura 21/06/2016

Sincere thanks for safe receipt of order, fabulous service I shall definitely recommend you to my friends. Please also extend thanks to Kayla who packed the order, great care was taken and the packaging was so lovely to open!

Jaqueline 17/03/2015

I purchased so many awesome products yesterday afternoon and the package was on my door step this morning! Can't believe how quick I received it SO happy!

Stacey 03/03/2015

Wow, fantastic service. Ordered yesterday and arrived here today. Many thanks everything is just perfect. Cheers

Marcia Kendall 12/09/2014

My order arrived today.Thank you for the prompt service and delivery. I will be recommending you for sure. Ps...The cosmetic bag is perfect!!

Sandra 23/06/2014

I've only recently found your website and placed my first order on Friday last week. It was great to receive the order this morning - all present and correct - so wonderful service.

Nikki 17/02/2014

Hi there, I just wanted to let you know how great the girls in your glenfield store are. I was served by Nicole Archer twice last week. The first time she sold me a za concealer and Isabelle Dupont pressed powder, two o.p.i nail varnish and a MUD brush. Since her first recommendations worked out so well for me and the products were just what I had asked for. I was back there a few says later and was served again by Nicole and purchased a full set of MUD Brushes. And a MD beauty sponge. Can I also say that both these products are excellent. I have the real techniques brushes by samantha chapman and your brushes by far give me a flawless finish in comparison with less fuss. And feel like a much superior quality to me. The pink beauty sponge is also a great find. I cannot see much if any difference between this sponge and the original beauty blender at twice the price. Nicole knows the products in the store and listened to what I wanted and delivered. I have often been sold products that do not do what i asked for or did not deliver on quality. I am happy to say that my experience with makeup direct has given me products that do exactly what I wanted and I am impressed with the quality for the price. Nicole was only too happy to spend time with me and give me her advice. I will most definately be shopping at makeup direct again. And recommending your store to my friends.

Jaime 16/12/2013

Thank you so much for the super-fast delivery. I wasn't expecting to receive my package the day after placing my order, so it was a wonderful surprise to come home to. The packaging and wrapping itself was a nice touch too, I loved the little bow tied around the box, and also the fact that the polishes were carefully wrapped. I always worry about ordering nail polish online because I've had incidents in the past where bottles have smashed or leaked due to shoddy packaging, but that certainly wasn't the case this time! I would be happy to recommend MUD to others and will definitely be repurchasing from you guys in the future. Thanks again :)

Jade 19/10/2012

Thank you so much my order arrived this morning. I will be sure to recommend your great service and online shopping to many.

Junita Tamua 03/05/2012

Hi guys. We received the package on Saturday, thanks very much. Very impressed with your organisation. Cheers

Larry 20/4/2012

Wow I only order this online yesterday and it turned up today! Well done on the speedy service guys. Merry Christmas

Donna 22/4/2012

Good morning, my parcel arrived safely yesterday. Thank you so much for my gift, it really brighten my day.

Emma Miller 26/05/2017

I would just like to say thank you for the fantastic service I had from Jillian and Ketiesha in the Makeup Direct Darby Street store. I spent $500 over the weekend and the girls were very nice and helpful and they did a great job!

Also, I would like to congratulate you on your store; you stock many good brands at great prices and provide excellent customer service! 

I would love to own a business like this one day.

Thanks so much and have a lovely week!  

Fabiola 23/02/2015

Just a note to say thank you! Very impressed with speed of delivery! And wrapped up with a beautiful bow too (thanks Jessie)! Very, very happy!! :)

Alice 01/09/2014

I have just received my 'flash' eye lash serum that I bought from you and I am so impressed with the fast delivery and my beautifully wrapped package and not to mention my free gift! I did not expect that all. Safe to say I will be purchasing more off you in the future as I only happened to stumble across your website while looking online and im happy I did.

Jorden 25/03/2014

Hey, Just wanted to say thanks for such a quick service. I wanted to wear my eyelashes out tonight and remembered I was out and that I had ordered some yesterday. Then this morning my order arrived.

Stacey 03/12/2013

I just received my mascara and I just wanted to say how it arrived beautifully packaged and I have already tried the mascara (Isabelle Dupont Cils Iconique) and it's great. I'm sure that it's good for you to get feedback so I just want to say that I'm a fan.

Jo 24/05/2013

Hi There, just a quick email to say Thank You for the great customer service!! I only ordered this morning and I have just taken delivery of it. I couldn’t believe it when my courier guy brought it in. You should be very proud of that. Thanks very much :)

Sarah 26/02/2013

Hi, just wanted to let you know that my order has already arrived today - I am very impressed with your fast service. Thanks

Wendy 16/01/2013

Thank you for your wonderful service. The makeup was received the very next day.

Heather 17/10/2012

This is to let you know that I have just received the goods. I was surprised by the fast delivery and am a very happy customer

Renate 05/10/2012

just wanted to thank Makeup Direct for my stuff. It was so nicely packaged with cute pink ribbon on top. And delivered with safety and not asked to leave it on door step. Thank you once again, loving my makeup.

Sheetal 28/08/2012

Hi there, I would just like to say how impressed I have been with my first order from Make up direct, I received it promptly and it was beautifully wrapped, I was also happy with my free gift and the promo you had for free postage... I will certainly recommend your site to others and once again THANK YOU!!! I love the products. All the best for your business.

Dijana Temple 20/4/2012

Thank you Makeup Direct - what an awesome service! Arrived this morning, beautifully wrapped with an extra bonus as well!! You totally rock - have a fantastic week, kind regards

Jacqueline 22/05/2017

I have purchased off you guys a few times now and just wanted to say how impressed I have been with the easy ordering, super fast delivery and how lovely it is always packaged. I will definitely be coming back again! Thanks :)

Stacey Paterson 05/05/2017

To The Sales Team, A Big Thank You for my order – received today. Excellent delivery time and excellent products.

Sincerely, Linda Unsworth 10/3/2017

Just wanted to say I'm very impressed with your service! I ordered online yesterday and I have already received my goods.

Lee 24/04/2015

Just wanted to say thank you for the lovely neatly wrapped parcel received this morning, much appreciated.

Sara 18/02/2015

Thank you so much, I am a big fan of makeup and I love your website, orders are always dispatched and received really quickly and they always arrive so beautifully.

Karin 19/11/2014

Thank you very much for my order. It arrived today. I am so pleased with your service and the free gift and packaging.

Beverley 01/08/2014

I just wanted to let you know I have received my order today. I want to thank you for all your help and prioritising my order and getting it to me on time, I truly appreciate it. Also the packaging was beautifully done too, every high standard. I truly appreciate everything. Thank you once again.

Siksha 07/02/2014
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Hi Ladies, I just wanted to say Thank You for the excellent Customer Service once again. I ordered the Vinylux nail polish and top coat on Monday and got a call to say that you were out of stock on the top coat and if I was happy to wait for the stock to come in which should be in about a week. I was OK with that. I really appreciated the call to let me know that the items would be delayed instead of me having to call to find out why I hadn’t received my order yet ( which I have had to do at other places).

So you can imagine my excitement when I got the call from Jessie to say that my order has been shipped. You have a lovely team there and please keep up the good work that you do.

Thank you ladies. I know it’s only nail polish but it’s the great customer service that has impressed me. Have a lovely afternoon.

Sarah 08/08/2013

Thank you. That was quick! Received my parcel today. Very pleased.

Hilary 20/02/2013

I felt I must write and congratulate you on your wonderful on line service. I only ordered some makeup on Friday, and lo and behold - it was delivered to me on Monday morning. I am now wearing some. Thank you very much - you have gained a new regular customer.

Esmé 01/10/2012

I just wanted to say thanks - that was the most gorgeous box of bath bombs I have ever seen - it was also packaged up so nicely as well so I just wanted to say thanks - it made my day :-) and my bath last night was just amazing

Vicki 01/06/2012

Thank you for my order received today. What magic service, so fast and efficient. I will be recommending your company to all my friends and colleagues, I am absolutely delighted. Thank you.

Karen 20/4/2012

Hi there...just had to let you know what a very positive experience my first order has been. It could not have got here any faster had you charged your own plane!!! Lovely presentation of the order and thanks for the fab freebies - so great to be dealing with a NZ based team! I will return...

Kirsty 21/4/2012

My order arrived yesterday and I would just like to thank you for the packaging in which it arrived. It was like opening a Christmas present. Thank you so much, it made my day!

Anne 25/4/2012