FREE DELIVERY in NZ when you spend $40
FREE DELIVERY in NZ when you spend $40

Frequently Asked Questions

How long will my products take to get to me?

Products will be shipped out within 48 hours of placing your order and receiving payment. New Zealand orders should be received within 3-5 working days. We will notify you by email with a tracking number as soon as your order has been processed and is on its way. International orders are sent by New Zealand Post who advise delivery within 7-10 working days, however from our experience with our customers we believe a more realistic time frame to be 7-15 days.


How much is shipping/freight?

If you spend $40 at www.makeupdirect.co.nz freight within New Zealand is FREE. Any orders under $40 within New Zealand has a shipping/freight charge of $5.00.  International shipping/freight to Australia has a flat fee of $15.


Where are you located?

Makeup Direct has one physical store

  • Glenfield Mall, Crn of Glenfield Road & Downing Street, Glenfield, North Shore, Auckland, New Zealand. 
  • You can find directions and details for the store here »

    Which countries do you ship to?

    Makeup Direct currently ships to New Zealand and Australia.


    What payment types do you accept?

    We accept payment by Visa, Mastercard, American Express, Q Card, Part Pay and PayPal.


    What currency type are your prices quoted in?

    All prices on our website are quoted in New Zealand Dollars.


    What happens if the product I get is not the right colour when it arrives?

    Return the product to us within 14 days and Makeup Direct will either get you a replacement colour or refund your money, as long as the product is unused and in its original packaging.


    What if the product I received is not what I expected it to be or want anymore?

    Shop with confidence with our 14 Day money back guarantee. Simply return the product to us within 14 days and Makeup Direct will refund your money, as long as the product is unused and in its original packaging - no questions asked!


    Can I use gift vouchers online?

    Gift vouchers can currently only to be used in store.